Caribou Coffee Privacy Statement June 3, 2003
Caribou Coffee Company, Inc. ("Caribou Coffee") knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully. Therefore, this online Privacy Statement tells you about the information Caribou Coffee collects through the services available on www.cariboucoffee.com (the "Site"), and how we use that information.
By using the Site, you are accepting the practices described in this Privacy Statement, as modified by us from time to time. If we change this Privacy Statement, we will post a notice on the home page of www.cariboucoffee.com and change the date at the top of this Privacy Statement, so that you are always aware of the information that we collect and how we use it. Therefore, we encourage you to check this page periodically for updates or changes whenever you visit the Site.
All changes will become effective when posted, and by continuing to use the Site following the posting of any changes, you agree to be bound by such modified Privacy Statement.
The Information We Collect and How We Use It
When you visit and use the Site, we gather certain information to help us better serve you. The information that we receive and collect depends on what you do when you visit the Site.
Except as described in this Privacy Statement, we do not sell, rent, share or disclose the personally identifiable information that you provide to us (which is information that can be used to identify you individually) with any other organization. Information about our customers is an important part of our business, and we are not in the business of selling it to others.
Currently, Caribou Coffee sends personally identifiable information to third-party service providers that work on our behalf to provide services relating to the ongoing maintenance and operation of the Site.
These third parties do not have the right to use the personally identifiable information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of such information, and are prohibited from using such information in any way not expressly authorized by Caribou Coffee.
Submitting an Order
When you submit an order we ask for your name, email address, billing address, shipping address, telephone number, fax number and credit card information. Your credit card information is sent to, and processed by third party financial institutions and their vendors. These service providers receive this information only for the purpose of verifying your credit card information, and for processing payment for your order, and they are obligated to keep this information confidential.
Registering your Caribou Gift Card
When you register your Caribou Gift Card on the Site, we ask for your name, email address, phone number and mailing address. This information is collected solely for the administration of our Caribou Gift Card program, and for replacing your Caribou Gift Card in the event it is lost or stolen.
Submitting a Resume
If you are interested in applying for a job with Caribou Coffee, we collect the information asked for in the online application, and we use that information solely for the purpose of matching your experience and preferences with the job openings we have, and someone from Caribou Coffee may contact you to ask for your resume and to discuss potential employment opportunities. The information you submit is used solely for the purposes of recruiting and is not shared with any third party.
Please note that by submitting your information regarding employment opportunities with Caribou Coffee, you authorize us to transmit and store your information in our recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for job vacancies at Caribou Coffee.
Please be aware that we may disclose any information you provide to us (including personally identifiable information) in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, to respond to any claims or to protect our rights, property or personal safety, or that of our customers or the public.
Information We Automatically Collect
Some information is automatically collected when you visit the Site. We collect the name of the domain and host from which you access the internet, the internet protocol (IP) address of the computer you are using, the browser software you use and your operating system, the date and time you access the Site, and the internet address of the web site from which you linked directly to the Site.
We use this information to monitor the Site and provide us with the ability to enhance our customers' shopping experience by serving up relevant content and to determine aggregate information about usage patterns.
Caribou Coffee uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with DoubleClick.
With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy.
How We Secure Your Information
We make every effort to ensure that your personal information is protected on our system. Our Site uses Secure Socket Layer (SSL) encryption to help ensure that your personal information cannot be read as it passes over the Internet, including your credit card number.
We also require our credit card transaction processor to use adequate security and encryption technology to ensure the safety and security of your personally identifiable information.
Communications from Caribou Coffee
When registering your Caribou Gift Card, you may, sign up for a free eNewsletter, which contains product update information and a birthday greetings email on your birthday from Caribou Coffee. If you do not sign up for the product update or birthday greeting emails you will not receive them.
Upon placing an order on www.cariboucoffee.com you will receive an email confirmation notifying you that we have received your order.
Protecting the privacy of children is very important to us. For that reason, our Site does not solicit, collect or maintain personally identifiable information from users we actually know are under age 13. Children under the age of 13 should not provide any personally identifiable information on the Site, and we ask that children are supervised by a parent while visiting the Site.
Changing Your Personal Information After Registering Your Caribou Gift Card
If any of your personal information changes after you register your Caribou Gift Card you may log into www.cariboucoffee.com and update your personal information.
Questions and Feedback
If you have any questions about our privacy statement or our use of your information please email us. The content of any comments, suggestions, questions, information and feedback received by Caribou Coffee shall be deemed to be non-confidential.
Any comments or materials sent to Caribou Coffee through this Site, including all feedback, questions, comments, suggestions, questionnaires and the like, shall become the sole property of Caribou Coffee. Caribou Coffee shall be free to use any such suggestions, comments, concepts and the like for any and all purposes of its sole choosing, without payment of any compensation.
The Site may include links to other sites on the Internet that are owned and operated by vendors and other third parties (the "External Sites"). Caribou Coffee is not responsible for the availability of, or the content, products, services, information or materials located on or available through, any External Site.
You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding any matter related to or available from such External Sites, including without limitation, the privacy practices of such sites.
Caribou will only send our customers text messages regarding promotional offers or other news if a customer specifically grants us permission. A customer has the right to choose not to receive Caribou text messages by simply notifying us of their preference or responding STOP to 70626. This process is commonly termed opting-out or unsubscribing.
Caribou keeps your cell phone number private at all times. As the term suggests, "customer identifiable information" is information which can be associated with a specific individual or entity, including, for example, a customer's name, address, or telephone number or any preferences.
Caribou does not knowingly, directly or passively, collect information cell phone information from children under the age of 13. If we create offers and products that make it appropriate to collect information from children under the age of 13, we will notify you of the change in this Policy.